Conditions of return
We accept returns within 30 days of receiving the goods. We can extend the return window p to 45 days. Should you want to do this, please notify us by sending an email at hello@vasileandpavel.com
To be eligible for a return, your item must be unused and in new condition.
We do not accept returns on personalised items, unless they are damaged or defective.
Shipping costs are non-refundable.
You will be responsible for paying for your own shipping costs for returning your item.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads such as PDF Patterns
You can send the items by mail on our address at Calea Mosilor 12, sector 2, Bucharest, Romania.
Refunds
Once we received the returned item, we will inspect it and then we will send you an email to notify you about the approval or rejection of your refund.
If we approve the refund, we will return you the money in your account within 10 days after we sent you the notification email.