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FAQ

  • You will receive an email containing the link to your pattern. Click the link and you will be directed to a page where you can find the patterns. You will be prompted to log in if you are not already login.
  • All instructional videos are accessible on our Youtube channel @vasileandpavel.
  • Please don't hesitate to reach out if you need our help with the download.
  • Please let us know and we will sort it out as soon as possible.
  • We will send you a pattern of your choice as a token for helping us improving our patterns.
  • Please use the Search bar and write the name of the patern.
  • We have the following payments available: American Express, Stripe, Paypal, Visa, Mastercard, Apple Play, Google Play.
  • Some of the patterns also have included in the package the DXF file for laser cut. Just search for them.
  • If they are not available, you can buy a ticket and ask by email the pattern for which you bought the DXF file.

live_help

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Please reach out by chat or email (hello@vasileandpavel.com) and we will be happy to help you :)